The OnePlus 13s, which went on sale in India last month, is being called into question citing early reports of screen defect. Although the phone gained admiration from users for its small size and powerful hardware, a display issue involving a green line has begun emerging, leading to debate about warranty terms and product integrity.
Based on a detailed Reddit post, a person named u/blackarrow3839 said that their brand new OnePlus 13s showed a green line on its screen soon after they purchased it. Line would first dissipate after a few seconds, then it came back the following day and stayed until the phone was rebooted. The user documented the issue but was shocked to be told by a OnePlus service center that the video evidence wasn’t enough, as it didn’t show the phone’s IMEI.
Rather than taking the bad unit back and replacing it, OnePlus support took system logs from the phone, telling the owner to continue using the device and let them kno… The OnePlus 13s has a 15-day (effective) ‘service’ period, and then it’s the customer’s problem (and a proper concern since the now mostly-online-only sale that has been the on-going policy of OnePlus). However, the service team had allegedly stated that the issue could not be resolved if it happened beyond the return period.
It’s drawn in a larger discussion among owners (and prospective buyers) of the OnePlus 13s, since OnePlus announced a lifetime display warranty in 2024 for green line-related problems. In theory, this could enable users to have their displays remedied for free in the event that such defects pop up. But the current path doesn’t appear particularly smooth or reassuring for early adopters.
The OnePlus 13s is a well-spec’d phone with a 6.32-inch 1.5K LTPO AMOLED display, a Snapdragon 8 Elite processor and 12GB of RAM. It packs a 5,850mAh battery (a little smaller than the rumored OnePlus 13T’s 6,260mAh), yet that’s still a lot of power for a device of its size. Though problems, such as this green line fault, would have undoubtedly have affected people’s confidence in the build quality.
Making things even more frustrating, the OnePlus 13s is only available in India right now and OnePlus hasn’t said anything about it coming to other parts of the world – including the US or Europe. This regional limitation is yet another complication when trying to estimate how widespread this issue might become.
It’s sad to see display defects in such a recently launched smartphone. There have been hardly any reports, is indeed no reports, but the very fact that there have been, is, is something of concern, especially when you’re out looking to a company with quality like OnePlus, and all the expectations that come along a Premium device like the OnePlus 13s.
While many new buyers are still pleased with the performance and form factor of the OnePlus 13s, it’s about high time the company worked to improve its customer support process while making the warranty information more transparent to provide a better experience for those facing legitimate hardware issues.
