From October 2025, the global watch warranty will fleece Trusted Reviews for Citizen’s 3 years. Now, a major update brings all coverage in all regions under one standard.
If you have ever purchased a Citizen watch, then you already know about the brand name the durability and new technology. Recently, Citizen took a bold step towards enhancing its customer-first image by announcing an international 3-year warranty across its entire range of watches, effective October 1, 2025. This change now sets a worldwide standard for after-sales support.
Until now, warranty coverage for Citizen watches have been all over the map based on where you purchased your watch. The warranty was only one year in nearly every other country. This period of local coverage was unlimited in the United States, Canada, and the UK for up to five years, and for the European Union it was-up to-two years. This hodgepodge method commercially confused customers but Citizen is finally removing the differences. From October 2025, they will be under unifom umbrella warranty, so three years of warranty worldwide will mean peace of mind for Citizen customers anywhere in the world.
That’s particularly great news for international travelers and collectors. Now, you can also rely on the same after-sales service, no matter if you buy a watch in Tokyo, London or New York. This will help make repairs and support more convenient as authorized Citizen service centers all over the world will recognize the new Citizen watch warranty.
In this announcement Citizen pointed to its Eco-Drive and Super Titanium flagship collections. People love Eco-Drive models that run solely off light because their battery never need changing. Watches made of it are very light but tough, using innovative scratch-resistant materials. With the newly enhanced Citizen watch warranty, both collections will be fully covered, with long-lasting support for Citizen’s latest modern designs.
Citizen has been building its legacy for the better part of a century since 1930. The list of innovations is long, extending from the first multi-band atomic timekeeping watch in the world, to the first Eco-Drive technology, developed in the 1970s and more recently, using technology pioneered in the manufacturing of waste-free solar cells. Nowadays, Citizen has his own watches in-house and owns famous brands like Bulova and Frédérique Constant. The company is once again making a statement about customer service by implementing a single 3-year Citizen watch warranty.
Collectors might even want to consider the potential implications for purchasing decisions with this update. A Citizen watch warranty of 5 years adds value in the long term and greater confidence every time you make a purchase. Citizen is playing the long game with this move, which is smart because in luxury and mid-range watches, consumers are looking for more than just style these days—they want reliability too.
FAQ
All Citizen watches purchased from October 1, 2025, will carry a 3-year international warranty.
Yes. The warranty is applicable worldwide at any authorized Citizen service centre regardless of where the watch is purchased from.
All Citizen watches are covered. We say “including” because the brand highlighted Eco-Drive and Super Titanium models, but the policy encompasses each and every collection globally.
Previously, coverage varied. The majority of countries had a one-year warranty, the EU two years, and the U.S., Canada, and the U.K. up to five years at home.
