Fitbit has been fined due to burns caused by its Ionic smartwatch, and the Sense and Versa 3 models are also at risk of overheating.
In an effort to prevent this issue, Google has implemented an update that reduces battery capacity, but it also shortens the device’s lifespan to less than 24 hours.
Users are expressing their frustration over the need for daily charging, calling the devices “unusable after the update.” The $50 credit offered has been criticized as insufficient for devices that cost over $200.
Complaints have been pouring in on Reddit and Fitbit forums, but there is currently no replacement plan in place.
Fitbit’s “Fix” for Overheating Requires Users to Charge Daily.
Google’s latest software update for the Fitbit Sense and Versa 3 smartwatches, aimed at tackling battery overheating issues, has had disastrous results.
Following an $11 million fine related to the Ionic smartwatches that caused burns to users, Google released a patch to prevent similar problems in the Sense and Versa 3 models. Unfortunately, this “solution” has made many devices almost unusable, with battery life dropping from 3 to 5 days to under 24 hours.
The update reduced battery capacity to prevent overheating, but the trade-off infuriated users, with customers reporting significant performance hits on Reddit and in Fitbit forums.
- “I’ve been charging my Sense every day for years, but now it’s dead by noon.”
- “A $50 credit for a $300 watch? A Google joke.”
Fitbit asserts that only a “small number” of devices were impacted; however, user feedback indicates that many are experiencing problems.
Additionally, the $50 Google Store credit provided as compensation has sparked criticism, with detractors labeling it a disrespectful gesture for owners of high-end wearables.
The update highlights a critical dilemma: safety versus functionality. While Google prioritized preventing burns, it sacrificed the core feature that made Fitbits popular: long battery life. As one user compared it, “Imagine a car manufacturer limiting speeds to 15 mph to fix airbags.”
What Comes Next for Fitbit Users?
Paraphrase: Google has not responded to the criticism or offered any alternatives. As the number of complaints continues to rise, the demand for action is growing:
- Complimentary device replacements will be provided for affected users.
- Clear diagnostics will be conducted to pinpoint the impacted units.
- Refunds or greater compensation will be offered for devices that are unusable.
Currently, affected users are faced with the dilemma of choosing between safety risks and a smartwatch that barely lasts for a day.
